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Customer Service Course

The entire Customer Service Course is listed below. If the items are grayed out, you will need to login to access the training. If the links are active (red in color) you are already to go! Just click on the link and you will have access to both the training video and summary card. You can access each unit as often as you like.

Please note that the quiz at the end of each module is optional. However, if you want to earn a completion certificate for this course, you will need to complete each quiz.

Module 1 Customer Service Introduction  
Unit 1 Customer Service Introduction
Unit 2 Customer Service Skills Introduction Module Quiz
Module 2 Customer Service Process  
Unit 1 Customer Service Set the Stage
Unit 2 Customer Service The Lay of the Land
Unit 3 Customer Service Get it Done
Unit 4 Customer Service End on a High Note
Unit 5 Customer Service Process Module Quiz
Module 3 Customer Service Actions  
Unit 1 Customer Service Actions Part 1
Unit 2 Customer Service Actions Part 2
Unit 3 Customer Service Actions Module Quiz
Module 4 Customer Service Telephone Skills  
Unit 1 Customer Service Telephone Skills Introduction
Unit 2 Customer Service Telephone Skills The Do's
Unit 3 Customer Service Telephone Skills The Don'ts
Unit 4 Customer Service Telephone Skills Module Quiz

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